Also referred to as “Comm Day”. Every 3-6 months the managers either receive a review or just a communication meeting from the Boss and the Boss’ Boss. For me, these days are nothing to worry about because when I’m at work, I work dang hard, so nothing to worry about. Other managers who are not doing so well they get roasted and get told to pick up their game. We had a Comm day recently and I thought I’d give you a little insight into how mine went.
Every review or Comm Day you agree with your boss on actions that you will move forward with to better improve the company, your performance, and the overall store. Last Comm Day not the recent one, the one before that, I had five agreed actions to work on and targets to hit by next Comm Day (the recent one). These were my results;
Number 1; Side 2 Opportunity over Lunch Periods decreased from 55% to 25%.
This means having people on both sides of the line at McDonalds making burgers, having two people making two different orders at the same time decreases the wait time for customers.
- I smashed this target with a percentage of 8%.
Number 2; Decrease MFY time from 72 seconds to 62 seconds.
This refers to how long it takes for crew to serve off the orders on their screen. Going by procedure, the order should be served off when the bun hits the clam but when the orders back up in busy periods, it gets harder to keep this timer low.
- I didn’t meet this target but also didn’t go backwards either, staying at 72 seconds.
Number 3; Increasing TET from 74% to 78%.
TET stands for Total Experienc Time, meaning from when a customer joins a queue to order to when they receive their order completed.
- I blew this one out of the park with an increasing TET percent to 85%.
Number 4; Increaing STA from 43% to 60%.
STA stands for Station Training App, this helps managers and crew trainer ensure we are teaching, correcting and re-training any crew that need it. There is a daily checklist that needs to be completed to increase this percentage.
- I managed to achieve a 58% which my bosses were still impressed with.
Lastly, Number 5; Reviewing Daily Activities frequently (every 2 hours on shift).
- This couldn’t really be followed by stats but I did reassure them that I was checking the labour results and sales more frequently on shift which is great.
So yeah, I have been doing really well at McDonalds as a manager and I’m so glad that they have these meetings reguarly to remind me that I am achieving the right things and heading in the right direction. If anyone wants to know a workplace that has excellent training systems, workplace reviews, facilities and management, look at a Worldwide company that isn’t slowing down.
I recommend McDonalds as a first job, extra job, full-time work, part-time, casual. It is a very flexable workplace and suits my needs greatly while I’m still studying at Uni.